Patient Testimonials

Hear what others are saying to see what you can expect on your journey.

We are dedicated to improving the lives of the hearing impaired, one patient at a time. Everything we do is to help people with hearing loss enjoy the sounds, voices, people and conversations in their lives. We take great pride in helping people get back the gift of hearing—there is nothing more gratifying.

I have been a client of Quality Hearing Aids in Las Vegas for several years and have been extremely satisfied with their product and, in particular, the service provided by Steve Romeo. Steve is highly knowledgeable and always goes out of his way to make sure all my questions are answered completely and whatever adjustments might be needed are completed with precision. I have had hearing issues for many years (including Tinnitus) and would have acquired hearing aids much sooner had I known how effective they are and what a pleasant experience this has been. If you are considering hearing aids, and want the most effective product and service available, I highly recommend Steve and Quality Hearing Aids. Having the confidence of knowing you can hear clearly again is an unbelievably positive experience.


Mike M.

"I lost 95% of the hearing in one ear many years ago. This created problems in social situations like meals, because I constantly had to turn in order to hear someone on my "dead" side. I also was unable to tell which direction sounds were coming from, which creates some safety issues several times. Other audiologists I went to over the years told me that the solution was one powerful hearing aid in the bad ear. I tried that and it was most uncomfortable. 

Steve Romeo had a more elegant solution. He put what looked like a very small hearing aid on my good ear and a similar device on my bad ear. The device on the bad ear transmitted sound to the good ear. He then showed me how to listen for differences in sound between the transmitted sound and the natural sound in my good ear. He also hooked the pair up to my phone, and now I take phone calls through the hearing aids. 

After only two days I was in a restaurant with four people at a table and for the first time in many years I did not have to turn around once to hear the people on my bad side. Several weeks later I noticed that I was able to tell approximately where sound was coming from as I took a walk around my neighborhood.  My only regret is that I waited so long before coming to Quality Hearing Aids and Steve.  Total recommendation."

Robert A.

"I was getting to the point where my hearing was adversely impacting my work, which depends on reacting to production cues and understanding messages over headphones. Steve Romeo understood my situation immediately ( He is a technical veteran of many live productions) and thoroughly tested me to determine the exact nature of my hearing loss. He then programmed a pair of hearing aids and gave me speech testing to verify the results. In addition to fixing the bad situation I had at work, the new hearing aids, which control with my iPhone, allow me to change settings instantly in ALL situations. This has had a major impact on my relationships with family, friends, colleagues and most of all with my lovely wife. Thank you, Steve, for being so understanding, for not pressuring me like "the other guys", and for being so professional."

William Conroy

"Kent took 45 min to answer all our questions and we felt very comfortable with our purchase. The last place (competition) was a JOKE! Milford is hearing like he's 25 again! Kent is amazing!" 

Susan D.

"I was told that I should have my hearing checked - I'm 70 - because I have had several 'hobbies' (shooting, pyrotechnics, drag-racing, etc) over a LOT of years that may have affected my hearing so I made an appointment. I was treated better than expected especially when I said that I didn't think that I actually had an issue.  My ears were checked visually and he noted that I had ruptured my eardrums at least once or twice (actually both ears twice). Then he gave me a comprehensive hearing test, one ear at a time, and when he was finished he explained that I am 'borderline' - I am probably not paying as much attention as I could but that as of now I do NOT need hearing aids!!! Then I was told that there was NO CHARGE for the 45 minutes he had spent with me! Best of all was that he told me I was welcome to come back for another check in a couple years - and that would also be FREE!  WHAT AN HONEST and oh-so-professional business here in Las Vegas!!! I could not be more impressed. THANK YOU!!"

Dan S.

I want to take this opportunity to shout out a kudos to Steve Romeo, acknowledging his outstanding professionalism, technological expertise, and knowledge in the field of hearing instrument sciences. His proper diagnosis has always ensured the optimal solution to correct any hearing problems. Steve is very amiable and a delightful conversationalist, which makes visiting his office a pleasurable experience. Steve Romeo the best of the best.

Bob Bealer

Steve and Shelly:
Thank you for the great hearing evaluation earlier this week. I am glad I finally made the appointment after hearing the great Kent Davenport advertisements on the radio, AM 670. No muss no fuss, just a lot of wax in the ears! Steve, thank you for your honest evaluation and for not trying to load me up with unnecessary equipment. 

I will be back in about a year for a follow-up. Thank you again!

Lynn H.

Steve, I went to several other places before finding you. What a difference you made. At the other places all they did was test me and then hand me a pair of hearing aids with "This is what you need" --- no explanation, no time for anything other than trying to sell me a pair of hearing aids. 

You, on the other hand, took the time to explain everything to me, showed me what several choices would do, and let me make a decision without any pressure. Since I have been wearing your hearing aids, my life has become a lot better in many ways, and for that I thank you.

Paul S.

Thank you for all your kindness and high level professionalism! Never have I had anyone give so much of themselves and their expertise to assure complete satisfaction to a customer-client! Your attention to detail is extraordinary and greatly appreciated. I will be referring everyone who is experiencing difficulty in hearing to you.

Paul Lush

To Shelly,  I want to thank you for your sincere help in solving my Hearing Aid situation. You are a big part of Quality Hearing Aid's success. You are always so pleasant on the phone when I call your company! Both you and Steve Romeo have made this a much more pleasant experience than expected. Starkey Hearing Aids also went well beyond what was required to solve my concerns and their customer service representative (Brian) was extremely understanding with my problem and very pleasant to deal with. Again I can’t thank all of you enough for your devotion!

Ken B.

I recently moved to Las Vegas from the Northeast and needed help with some issues I was having with my hearing aids. I chose Quality Hearing Aids because they had good reviews. To say they exceeded my expectations is a big understatement. Steve Romeo not only solved my hearing aid issues, he consulted with me about how I use my hearing aids and then helped set them up for me perfectly. My enjoyment from having hearing aids dramatically increased because I met Steve. Every issue with the settings I didn’t like, he fixed and then told me about things my hearing aids can do that no one had even asked me about in the past. His technical knowledge of the science behind the hearing aids is impressive (and not surprising given his engineering background). I describe him to my friends as a Jedi Knight of hearing aids. And Shelly and the customer service there are first rate too. I have found my home in Las Vegas for all things related to my hearing aids. Thanks so Much!!!!

R. Jackson

Five Stars to Steve Romeo, Hearing Instrument Specialist and owner of Quality Hearing Aids. His patience and knowledge of hearing aids and hearing sciences are both amazing. Purchasing your hearing aids from Quality Hearing Aids will be a very rewarding and pleasant experience.

T. Ruppert

I highly recommend QHA!  The people there are helpful, courteous, friendly and know their profession. Their goal is to help you improve your quality of life --and not to just sell you something. 


R. Murphy

Steve and Shelly provide excellent service and a winning attitude for the hearing aids I bought there. The devices work beautifully and whenever there is a problem Steve and Shelly are Johnny on the spot! I have heartily recommended them to anyone I know and I look forward to working with you well into the future.


M. Madow, MD

Steve Romeo at Quality Hearing Aids in Las Vegas has been great to work with from the moment I showed up for my first appointment.  Professional and personable would be the best way to describe my experience.  Being a first-time user of hearing aids, especially the Halo 2 product, requires a bit of a learning curve to get the maximum benefit.  Steve has been very patient and quick to respond to my questions/concerns.  I highly recommend Steve and Shelly at Quality hearing Aids in Las Vegas.

D. Loucks

Steve, I want to send you a note telling you how happy I am with my new hearing aids, you and your staff. You have done an outstanding job with my transition to the new hearing aids.  I appreciate your technical knowledge and the easy way you have explained everything to me.

Finding Mr Davenport was a very good day for me and now with you it's been a great day!

Thank you and your staff for always being so nice, helpful and professional.

I don't want to forget the receptionists that have always been so helpful and very pleasant.

Please give my many thanks to the Starkey company for making my life much better.


C. Williams

Please use this note to show my appreciation of the quality of service I received from Steve Romeo. His knowledge of the hearing needs of his patients is so important to us as we make the transition into a new improved lifestyle. His product from Starkey is first class. I am happy with my decision to improve my hearing. Steve tested me, and explained the unit I was to receive and fitted  it perfectly.   My follow up questions were explained in detail.


G. Hafenrichter

I purchased a pair of Halo hearing aids from Mr. Romeo. I received both great hearing aids and outstanding customer service. The other month my puppy, Sparky, chewed the microphone off of the hearing aid. After talking to Mr. Romeo, he contacted the manufacturer, Starkey, and I received a new aid at no cost to me! Thank you Mr. Romeo and Starkey for coming to my aid. I highly recommend Quality Hearing Aids.

L. Dauenhauer

Steve knows his business, and yet he continues to advance his education by traveling to the manufacturer's home office to receive the latest training on their products.  

After your first visit, you come away knowing that Steve is in this to help people. I am very pleased with the extra and considerate service Steve provided with my new Halo 2 hearing aids. 

Shelly has made my appointment scheduling trouble free and I have noticed that she always has everything organized and ready for each visit.


P. Swager

Over the last several years we noticed Denny’s hearing slowly deteriorating until it finally got to the point where something had to be done.

After searching the internet, Denny found Quality Hearing Aids.

From the first telephone call to Shelly we knew we had made the right decision and after meeting with Steve this was further confirmed. Steve explained the whole process of testing, selecting and fitting the hearing aids in a way that was easy to understand.

Immediately after his fitting, Denny realized what he had been missing for so long; he could actually hear again and adjusted pretty quickly to his new hearing aids.

Thank you to Steve and Shelly.  You are both awesome!  Quality Hearing Aids has been such a blessing and we are so grateful.

Denny and Marcia B.

I am so glad that Steve were able to help my friend Irene.  When I first met her I could see she struggled a great deal to hear due to the hearing aid she had not working properly.  We talked a lot about her struggles there and I remembered Steve.  I am so happy she made it to Quality Hearing Aids and they were able to help her.

Steve and Shelly went above and beyond for Irene.  I would highly recommend them.

Neil Goertz

I have been very pleased with my entire experience with Quality Hearing Aids.  Steve’s investment in the latest technology and his mastery of its use make a real difference.   After 6 months of use, an adjustment to my right ear instrument was necessary and it made a major difference in my satisfactory hearing.  Steve diagnosed and accomplished the “fine tuning” quickly and easily.  I know that I made the right decision when I went with Quality Hearing Aids, Starkey and Steve Romeo.

Frank Warthen

Steve i am eternally grateful to you for getting my hearing aid repaired before the holidays. I particularly appreciate that you made a special trip just to get the job done.  Great customer service but that is not unusual for you and Shelly. You two are the best!

Chuck Lenzie

Shelly, I cannot thank you enough for your extra efforts on my behalf recently when it became necessary to replace my hearing aids. Not only did you expedite the service, but you were able to save me a lot of money. I so appreciate all your efforts, and it was a pleasure dealing with you. You will always be in my prayers, and I thank you again for your superlative service.

LuAnn Rothwell

Steve, I appreciate your going "above and beyond the call of duty" to help me with the replacement of my hearing aids after regular office hours, since I could not get there before then. Not only were you very pleasant and nice, but I actually hear better than I did before. You not only took the time to show, but also to tell me, how to use the hearing aids properly. I can never thank you enough.

LuAnn Rothwell

I first noticed that I did not hear well in 2007 while living in Oklahoma.  At that time I made my first purchase of Starkey Hearing aids.  In 2008, after purchasing  an extended warranty from Starkey, I moved to Las Vegas.  Kent Davenport of Quality Hearing Aids did an outstanding job of providing me with factory service at no charge during the warranty period.  

Well, as all things do, my hearing aids got old, so I upgraded my hearing aids in 2014 with Steve Romeo at Quality Hearing Aids.  Steve goes above and beyond when it comes to service.  I usually do not go out of my way to compliment someone for doing their job, however Steve deserves all the praise he can get. I recently had a problem and was amazed with the speed and efficiency that Steve was able to solve the problem, again at no charge and on very short notice. 

Anyone will not go wrong in selecting Quality Hearing Aids and Steve Romeo as their provider.

Jerry W. Roberts

I’ve been a client of Quality Hearing Aids – Las Vegas (QHA-LV) for many years and have always gotten exceptional service.  Recently, one of my hearing aids fell apart in my hand as I getting ready to put it in my ear.  I immediately called QHA-LV and they worked me into their schedule that afternoon.  Shelly wasn’t able to repair my hearing aid, so she passed it on to Steve to take a look at it.  Steve was able to repair my hearing aid and didn’t charge me for the repairs.  I greatly appreciate their response and handling of my emergency to get my hearing aid repaired.  I highly recommend QHA-LV and their friendly, caring staff to anyone needing hearing aids! 

Shirley Putz

Losing one's hearing at any age may just be a bump in the road for some and a life-changing event for others. Dr. Romeo's demeanor, testing, and confirming my hearing loss, plus his complete explanation of what to expect, in terms that I could understand, made for an easy and comfortable experience. This meant that I would embrace wearing hearing aids, and that they would not sit in a drawer. I am very pleased. Thank You!

Carmen Willingham

I had been after my husband to go have his hearing checked. After his Mother came and stayed with us for 2 weeks he finally understood how frustrating it was to keep repeating to someone who cannot hear well.  He agreed to go if I would have my hearing checked too.  Don's hearing loss was about what I expected but I was quite surprised to discover my own hearing loss was more than I had realized. Being able to discern the consonants made the difference between hearing and understanding. We both love our Starky hearing aids. QHA was just the best. Thank you Steve and Shelly! 

C. Grande

When I was about 60 to 70 years of age I developed a "mild" hearing loss and the doctor prescribed very expensive hearing aids, which were very efficiently fitted by his technician, Kent Davenport. As the years progressed, so did my hearing loss, and when Mr. Davenport opened Quality Hearing Aids I continued with him over the years. He continually kept me informed of all the latest hearing aid technology, and never failed to let me know what that technology was and how it could improve my hearing, even though my hearing had deteriorated considerably as I aged. 

Today, thanks to Quality Hearing Aids and the new owner, Steve Romeo, I get that same great service and thus hear well enough to live a much better life. The service of Quality Hearing Aids is superb - appointments are kept on time - you are not charged for follow-up service - and the cost of the initial hearing aids is much less than you will find elsewhere.

I can, and often do, highly recommend Quality Hearing Aids for great service and best price for quality hearing aids.

Grace P. Quincy

The purpose of this letter is to formally and publicly commend Mr. Steve G. Romeo for the excellent service he provided to me.  In my opinion, the level of service that Mr. Romeo extended to me was far beyond my expectations.

I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provided by Mr. Romeo and his Patient Care Manager, Shelly Higham that I felt compelled to go on record with my praise.  These people truly deserve it.  In an era where exceptional one-to-one customer service excellence has virtually disappeared from our culture, the work that Mr. Romeo and his team did should be held up as an example for others to try to emulate.

What particularly impressed me was the level of knowledge and experience provided by Mr. Romeo.  He takes the time to evaluate your individual needs and listens astutely to your concerns.  He suggests the best products based solely on your needs and concerns.  Mr. Romeo then continues takes care of you after you become a client.  You are treated as a member of an extended family, not “just another file”.

In closing, I believe that Steve G. Romeo and Shelly Higham truly deserve to be congratulated and rewarded for providing customer service and support well beyond the expectations of their extended family.

E. Bryan Lee III